If you have a problem with SPS, you are not alone

Into the 2020, this new CFPB received 1054 problems against SPS. SPS rated Number thirty-six one of all the economic businesses for issues.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Problem Facts:

Complete Complaint:The borrowed funds providers does not want to mail myself my personal comments when you look at the a beneficial timely trends. I didn’t found my personal report up to 5 days prior to my commission arrives.

Grievance Info:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even americash loans locations Nashville though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Problem Facts:

Complete Grievance:Inside my bankruptcy in 2011 my personal debt was never reaffirmed from the my personal bank back at my home loan by the my personal financial XXXX XXXX which then transported that it financing to help you SPS Repair with this action nothing out of my personal fee record is started submitted on my domestic loan over the past 7 many years most lenders do not actually know me as it doesnt reveal that I actually has actually a house mortgage Ergo it offers managed to make it hopeless for me personally so you’re able to re-finance or score another kind of mortgage having a lower life expectancy focus speed apart from the one that is are available with my upkeep providers at present ergo im when you look at the capable supply my personal security it has been going on for a long time

Team impulse:

Our team reached which issue throughout the personal archives of your own Individual Economic Safety Agency (CFPB). You might file their ailment to your CFPB here.